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17 Jun

Gig economy, freelance, self employed; the world of work is changing fast. So much so that an article issued as part of the World Economic Forum’s meeting in January 2019 predicted that by 2027 the majority of the world’s workforce will be freelance.

The same article highlighted the way in which despite record numbers of robots in the workplace, worldwide unemployment was at an all time low. This report ties in with other commentaries on the way in which the rise in technology may have taken away mundane repetitive tasks but simultaneously has opened up the way for more challenging, rewarding work.

In a way it is hardly surprising that recent years have seen a growth in freelance workers. Realistically the advent of mobile phones and fast broadband has enabled people to work from home or on the move in a way that could never have been contemplated before. Then there is the rise of the ‘sandwich generation’ who benefit from the flexibility which freelance work brings as they simultaneously look after their children and elderly parents. Add in the latest generation to hit the workforce, Generation Z, who are looking for meaning and flexibility in their work, and therefore for whom freelance work can seem attractive, and the trend towards self-employment seems inescapable.

Being freelance doesn’t just bring benefits for individuals; businesses too can benefit from the availability of a flexible workforce. Take virtual assistant services for example. Having the ability to switch telephone calls to a virtual assistant service enables businesses to optimise their working time. Whether already serving a customer or in a meeting with colleagues, suppliers or others; the knowledge that important phone calls are still being answered can be extremely beneficial.

Whether working on their own or as a member of a team it is important that virtual assistants present a professional image on behalf of their clients. That is where Callagenix’s virtual assistant services come into play. Our pre-announced call feature means that the virtual assistant can answer the phone in the name of their client, no matter how many clients they are working for. And with no expensive hardware to buy, setting up as a Virtual PA need not be too expensive.

For those managing a virtual assistant team, additional features enable calls to be routed as required. For example, you could dedicate a small team or individual to answer calls which have been redirected from a nominated customer. Alternatively all calls could be routed around the whole team to be answered by the next available operator. And it doesn’t matter whether that team is in the same building or made up of remote workers, the same routing systems apply. A detailed reporting system enables team leaders to keep track of the work carried out by individual members of their team, as well as providing caller statistics which facilitate ‘per call’ client billing.

Whether working as a remote assistant or making use of one, the virtual assistant telephone service is one example of the way in which technology can help to improve services offered by and to business.


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