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Inverness (01463)

01463 is the area code for the Inverness area
This number type is : Geographic Numbers - Geographic Area Codes and applicable Geographic Area.

Providers of this area code are:

Callagenix 01463
Affiniti Integrated Solutions Ltd 0146354
Andrews & Arnold (Numbers) Ltd 0146351
API Telecom Limited 0146335
Atomstream Limited 0146354
Bicom Systems EURL 0146335
British Sky Broadcasting Limited 0146355, 0146356
Broadcast Telecom Ltd 0146335
BT 0146322, 0146323, 0146324, 0146325, 0146366, 0146370, 0146371, 0146372, 0146373, 0146374, 0146375, 0146376, 0146377, 0146378, 0146379, 0146381, 0146383, 0146386, 0146387, 0146388
Calltracks Limited 0146354
CFL Communications Limited 0146353
Cheers International Sales Limited 0146355
Coms.Com Ltd 0146329
Content Guru Ltd 0146335
Core Telecom Limited 0146354
Danemere Street Creative 0146362
Digitech Solutions Global Limited 0146354
Edge Telecom Limited 0146369
FleXtel Limited 0146360
Fluency Communications Ltd 0146356
Gamma Telecom Holdings Ltd 0146321
Globecom International Limited 0146355
Hello Telecom (UK) PLC 0146326
i-Net Communications Group Plc 0146353
ICC Networks Ltd 0146335
iHub UK Ltd 0146356
In Call Solutions Limited 0146355
Inclarity Communications Ltd 0146361, 0146361, 0146361, 0146361
INET Telecoms Ltd (Voipfone) 0146351
InTechnology Plc 0146320
Internexus Networks Limited 0146326
Invoco Ltd 0146326
Invomo Ltd 0146353
IOVOX Limited 0146335
IP Base Ltd 0146355
IPV6 Limited 0146351
Kalnet4u Ltd 0146356
Known Communications Limited 0146353
Linear Telecoms Limited 0146326
Liquid 11 Limited 0146356
Magnetic North Software Limited 0146354
Magrathea Telecommunications Limited 0146389
Mars Communications Limited 0146351
Minotaur Telecom Limited 0146356
Mundio Mobile Limited 0146353
Netfuse Telecom Ltd 0146356
Nexbridge Communications Limited 0146326
Nexus Telecommunications Limited 0146353
Nodemax Limited 0146351
Numbergroup Network Ltd 0146354
Orange Business Holdings UK Limited 0146356
Orbis Telecom 0146353
Orbtalk Limited 0146326
Outsourcery Hosting Ltd 0146335
Phone Co-Op Numbering Limited 0146355
Premium O Limited 0146348
PTGI International Carrier Services Ltd 0146353
Pulsant (Scotland) Limited 0146351
Radius Communications Limited 0146356
Resilient Networks Plc 0146339, 0146339, 0146339
Simwood eSMS Limited 0146335
Six Degrees Unified Comms Limited 0146384
Skyweb Limited 0146326
Solutios Limited 0146351
Spitfire Network Services Ltd 0146337
Suretec Systems Ltd 0146354
Switch Services Ltd 0146353
Syntec Limited 0146368
TalkTalk Communications Limited 0146326, 0146341, 0146341, 0146341
Telecom2 Ltd 0146351
Telephone Box Limited 0146355
Telephony Services Limited 0146363
TelXL Ltd 0146350, 0146350, 0146350
Tesla Dynamic Ltd 0146355
TG Support Limited 0146328
Tuxtel Ltd 0146335
Verizon UK Ltd 0146353
Vodafone Ltd (C&W) 0146355
Vodafone Ltd (Thus) 0146327, 0146327, 0146327, 0146327, 0146327, 0146327, 0146327, 0146327, 0146327, 0146327
VoiceHost Limited 0146354
Voxbone SA 0146349
We Love Communications Limited 0146335
Windsor Telecom Plc 0146354
XoverX Ltd 0146356
Ziron (UK) Ltd 0146351
Latest News
29 Sep

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way around known busy / quiet periods.

Sometimes, however, a business can experience an unexpected surge in calls that can cause a few issues.

Hopefully, when this happens to your business it’ll be for all the right reasons, such as a popular advertising campaign or a positive piece of PR in the media.

The alternative is some negative publicity, or a major issue with your product / service, which isn’t at all pleasant to deal with.

The old way

If you’re unfortunate enough to be stuck with an outdated phone system, you’re in for a bad time. All your phone lines will likely be blocked solid, leaving callers facing an engaged tone and your staff unable to dial out.

The new way

If you’ve got a modern system you’re in a better position, with plenty of options of how you handle calls, as well as the flexibility to change things as you go along.

Here are a few ways we suggest you handle a surge in calls using Callagenix_

  • First of all, put your calls into a queue so they can be answered in the order they are received. Determined callers can then wait until you are available, rather than constantly getting an engaged tone.
  • Play your callers a recorded message. This could be while they are being held in a queue, or else used as a standalone service. Your message can provide up to date information, answering common questions. It’s also a good idea to refer people to your website and / or support ticket system, especially if you won’t be able to assist them over the phone when they do get through. After the message, you can then either end the call, have them continue being held in a queue, or else…
  • Send your callers to an Answerphone service so they can leave a message if they want to. These messages are then emailed to your inbox and stored in your account so you can handle them in your own time. You can also offer your callers the option of leaving a message instead of waiting in a queue if you want. This can be a good way of easing the pressure short term, but obviously, you will need a strategy for responding to the messages if you want to keep your callers happy.
  • Set up overflow Group Divert teams to step in and handle extra calls. The chances are you’ll already be distributing your calls to a team of people responsible for answering them. At times when call volumes are particularly high, you can set up your system so calls are diverted to other members of staff after a certain period waiting in the queue. This can help keep wait times down for your callers but can disrupt other members of staff if the volume of calls stays high for an extended period of time.
  • Similar to above, you can also set up your system so calls are diverted to external resources when the volume is too high. This could be staff at another office, or it could be a team of virtual receptionists you keep available in case of such an eventuality. Of course, it could be a combination of both if you want – it’s completely up to you. Incidentally, if you are interested in having a team of virtual receptionists on standby please contact us as we can arrange this for you.
  • One other thing we’d recommend is to set up a dedicated hotline number for specific purposes if you’re expecting a higher than usual call volume. This allows you to divert calls to people trained to answer them, whilst avoiding disruption to other members of staff. Adding an additional number is quick and easy to do through your Callagenix dashboard.

As you can see, there are plenty of options when it comes to handling a surge in call volume. How you respond is really down to you, and all the above can be combined in any way (along with other solutions we’ve not covered) to help you deal with the calls.

Flexibility and speed of implementation are key when responding to rapid changes in call volume.

Your choices will no doubt depend on whether the surge is expected or a complete surprise, and whether or not it’s likely to be a one-off or a regular occurrence. In any case, we’re happy to advise and help get things set up – just contact us to get started.


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