< PREV      INDEX      NEXT >  

London (02030)

Related Area Codes

London 02031
London 02032
London 02033
London 02034
London 02035
London 02036
London 02037
London 02038
London 02039
London 02070
London 02071
London 02072
London 02073
London 02074
London 02075
London 02076
London 02077
London 02078
London 02079
London 02080
London 02081
London 02082
London 02083
London 02084
London 02085
London 02086
London 02087
London 02088
London 02089
02030 is the area code for the London area
This number type is : Outer London area code, replaced the 0181 prefix used previously. Geographic Numbers - Geographic Area Codes and applicable Geographic Area.

Providers of this area code are:

Callagenix 02030
Andrews & Arnold Ltd 0203095
Atlas Interactive Group Limited 0203081
BT 0203007, 0203010, 0203022, 0203024, 0203027, 0203033, 0203044, 0203052, 0203055, 0203062, 0203066, 0203067, 0203068, 0203069, 0203071, 0203072, 0203073, 0203074, 0203075, 0203076, 0203077, 0203078, 0203080, 0203083, 0203084, 0203087, 0203088, 0203089, 0203093
Callax Limited 0203085
Cheers International Sales Limited 0203090
CLEMCOM 0203098
Cobalt Telephone Technologies 0203046
COLT Technology Services 0203003, 0203023, 0203036, 0203037, 0203038, 0203047, 0203048, 0203049, 0203059
Digital Mail Limited 0203000
Griffin Information Systems Ltd 0203079
Icron Network Limited 0203013
InTechnology Plc 0203040
Invomo Ltd 0203020
Level 3 Communications UK Limited 0203014
PD Media Limited 0203029
Plus Telecom Limited 0203035
Served Up Limited. 0203030
Six Degrees Unified Comms Limited 0203017
Skype Communications SA 0203032
Subhan Universal Limited 0203099
Switch Services Ltd 0203012
Syntec Limited 0203001
Teledesign Ltd 0203050
Timico Limited 0203058
Verizon UK Ltd 0203008, 0203009, 0203043, 0203057, 0203060
Virgin Media Limited 0203042
Vodafone Ltd (C&W) 0203070, 0203082, 0203086
Vodafone Ltd (Thus) 0203063
Voicetec Systems Ltd 0203064
Wavecrest (UK) Ltd 0203097
Latest News
29 Sep

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way around known busy / quiet periods.

Sometimes, however, a business can experience an unexpected surge in calls that can cause a few issues.

Hopefully, when this happens to your business it’ll be for all the right reasons, such as a popular advertising campaign or a positive piece of PR in the media.

The alternative is some negative publicity, or a major issue with your product / service, which isn’t at all pleasant to deal with.

The old way

If you’re unfortunate enough to be stuck with an outdated phone system, you’re in for a bad time. All your phone lines will likely be blocked solid, leaving callers facing an engaged tone and your staff unable to dial out.

The new way

If you’ve got a modern system you’re in a better position, with plenty of options of how you handle calls, as well as the flexibility to change things as you go along.

Here are a few ways we suggest you handle a surge in calls using Callagenix_

  • First of all, put your calls into a queue so they can be answered in the order they are received. Determined callers can then wait until you are available, rather than constantly getting an engaged tone.
  • Play your callers a recorded message. This could be while they are being held in a queue, or else used as a standalone service. Your message can provide up to date information, answering common questions. It’s also a good idea to refer people to your website and / or support ticket system, especially if you won’t be able to assist them over the phone when they do get through. After the message, you can then either end the call, have them continue being held in a queue, or else…
  • Send your callers to an Answerphone service so they can leave a message if they want to. These messages are then emailed to your inbox and stored in your account so you can handle them in your own time. You can also offer your callers the option of leaving a message instead of waiting in a queue if you want. This can be a good way of easing the pressure short term, but obviously, you will need a strategy for responding to the messages if you want to keep your callers happy.
  • Set up overflow Group Divert teams to step in and handle extra calls. The chances are you’ll already be distributing your calls to a team of people responsible for answering them. At times when call volumes are particularly high, you can set up your system so calls are diverted to other members of staff after a certain period waiting in the queue. This can help keep wait times down for your callers but can disrupt other members of staff if the volume of calls stays high for an extended period of time.
  • Similar to above, you can also set up your system so calls are diverted to external resources when the volume is too high. This could be staff at another office, or it could be a team of virtual receptionists you keep available in case of such an eventuality. Of course, it could be a combination of both if you want – it’s completely up to you. Incidentally, if you are interested in having a team of virtual receptionists on standby please contact us as we can arrange this for you.
  • One other thing we’d recommend is to set up a dedicated hotline number for specific purposes if you’re expecting a higher than usual call volume. This allows you to divert calls to people trained to answer them, whilst avoiding disruption to other members of staff. Adding an additional number is quick and easy to do through your Callagenix dashboard.

As you can see, there are plenty of options when it comes to handling a surge in call volume. How you respond is really down to you, and all the above can be combined in any way (along with other solutions we’ve not covered) to help you deal with the calls.

Flexibility and speed of implementation are key when responding to rapid changes in call volume.

Your choices will no doubt depend on whether the surge is expected or a complete surprise, and whether or not it’s likely to be a one-off or a regular occurrence. In any case, we’re happy to advise and help get things set up – just contact us to get started.


read more
Powered By Callagenix Ltd